Service agent
Organizes inquiries, finds approved answers and routes exceptions.
Explicit boundaryIt does not resolve sensitive complaints without authorization.
AI agents
They do more than answer. They move work forward.
They connect information, rules and people without losing sight of boundaries.
How it works
From a message to controlled action
01
Customer message
02
Need understanding
03
Approved knowledge
04
Business rules
05
Action or proposal
06
Human approval
07
Response and record
The agent understands the need, consults approved sources, applies rules and proposes or executes an action. When appropriate, a person approves before the response and record.
Choose a capability
What it can do. And where it stops.
Discuss this agent
Sales agent
Qualifies signals, prepares follow-ups and keeps next steps visible.
Explicit boundaryIt does not negotiate terms or confirm offers on its own.
Internal assistant
Answers questions using authorized procedures and documentation.
Explicit boundaryIt flags insufficient or outdated sources.
Executive assistant
Summarizes activity and prepares decision points.
Explicit boundaryIt does not replace interpretation or executive responsibility.
HR agent
Supports FAQs and internal processes.
Explicit boundaryPersonal and sensitive cases require human intervention.
Administrative agent
Classifies documents, prepares controls and coordinates approvals.
Explicit boundaryIt does not approve payments or make final accounting decisions.
Control principle
Autonomy with visible boundaries.
Proportional permissions
Defined sources
Sensitive approval
Exception escalation